Shipping & Returns
All returns must be authorized by WaterPartsPlus.com. Email WaterPartsPlus.com HERE to obtain a return authorization number before shipping back to WaterPartsPlus.com.
Buyer is responsible for return freight fees. A 25% restocking fee may apply. If the manufacturer has a higher than 25% restocking fee the higher amount will apply.
WaterPartsPlus.com will replace any defective or non working DOA (Dead On Arrival) equipment with same or like equipment within 30 days of receipt of equipment, except where items are on back-order and are needed to complete initial order. Thirty day return policy will go into effect when all equipment ordered is received. WaterPartsPlus.com will reimburse shipping fees only when item is deemed defective or non working DOA.
All returns must be in original packaging with all parts and manuals in resale-able condition. Any returned items not in resale-able condition, missing parts or manuals will be charged a 25% re-manufacturing fee.
Under no circumstances can equipment that has been used for chemical service be returned for credit. We make every effort to help you select the proper equipment before you purchase it.
If you have any questions about your application we can help you make the right choice. Email us by clicking HERE to speak with a technical support representative.
To obtain return authorization submit the return form HERE.